Our Core Principles

At Cranbrook Solicitors, we take the time to listen to what you have to say and make certain that we are clear about your objective. This allows us to respond quickly, openly – and provide you with a positive solution.

This method underpins our distinctive “Client Assurances” – a commitment made to our clients that is based upon the way we carry out our work.

Our Client Assurances represent the values and work ethic of Cranbrook Solicitors. We ask our clients for feedback on how we measure up to those assurances and, if necessary, we make changes to the way we work according to what matters most to you.

We assure you that we will:

Always understand you

Respect you and the problems you face
Give our time and efforts to make your problems our problems
Have an active interest in your legal problem
Support you and your dependents

clarity on costs for your case

Give you reasonable pricing and clarity on costs for your case

Offer you a fixed fee for the work carried out and a payment plan to suit your finances
Estimate costs in advance and give you regular, timely updates
Make sure you always know what you are paying for

Give constructive, accurate and relevant advice that will lead you to success

Respect you and the problems you face
Give our time and efforts to make your problems our problems
Have an active interest in your legal problem
Support you and your dependents

active interest in your legal problem

Communicate with you in a clear and precise manner

Ensure that all your questions are answered clearly and accurately
Advise you of any potential dangers
Keep your casework team updated
Deliver our work according to your timetable